Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation. During peak periods — including sales events, public holidays, and the Christmas season — processing may take up to 5 business days. You will receive a shipping confirmation email once your order has been dispatched.
Domestic Shipping (Australia)
- Standard flat rate: $10 AUD
- Free shipping on all Australian orders $100 AUD and over
- We ship via Australia Post. Estimated delivery is 3–7 business days for standard shipping, depending on your location. Remote areas may take longer.
Express Shipping (Australia)
- Express flat rate :$15 AUD. Estimated delivery 1–3 business days.
International Shipping
- International flat rate: $30 AUD
- Estimated delivery is 7–21 business days depending on destination and customs processing.
- Please note that any customs duties, taxes, or import fees charged upon arrival are the responsibility of the recipient. Y Natural Skin+Hair is not responsible for delays caused by customs.
Order Tracking Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. You can also track your order anytime via our Order Status page. For real-time push notifications and a visual tracking timeline, download the free Shop app.
Delays & exceptions
Orders are processed within 1–3 business days of payment confirmation. During peak periods — including sales events, public holidays, and the Christmas season — processing may take up to 5 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
If you have placed an urgent order, please contact us at info@ynatural.com.au before purchasing and we will do our best to accommodate your request.
Lost or Damaged Orders If your order has not arrived within the estimated timeframe, or arrives damaged, please contact us within 14 days of the expected delivery date at info@ynatural.com.au.